Terms of service

OVERVIEW
Welcome to Lensa™! The terms "we," "our," and "us" refer to Lensa™. Lensa™ operates this store and website, including all associated information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the "Services"). Lensa™ uses the Shopify platform, which enables us to offer you the Services.
The general terms below, along with the policies referenced therein (the "Terms of Use" or "TOU"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Use carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Use and our Privacy Policy [LIEN]. If you do not agree to these Terms of Use or the Privacy Policy, you must not use or access our Services.

ARTICLE 1 - ACCESS AND ACCOUNT
By accepting these Terms of Use, you represent that you have reached the legal age of majority in your state or province of residence and give us your consent to allow your minor children to use the Services on devices you own, purchase, or manage.
To use the Services, including to access or browse our online stores or to purchase any of
For the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our stores is accurate, up-to-date, and complete, and that you have all necessary rights to communicate this information.
You are solely responsible for the security of your account credentials and any activity related to your account. You are not authorized to transfer, sell, assign, or license your account to another person.

ARTICLE 2 - OUR PRODUCTS
We have made every effort to accurately present our products and services in our online stores. However, please note that the colors or appearance of the products may differ from what is displayed on your screen due to the type of device you use to access the store, as well as its settings and configuration.
We do not guarantee that the appearance or quality of the products or services you have purchased will meet your expectations or be identical to what is presented or rendered in our online stores.
All product descriptions are subject to change at any time, without notice, at our sole discretion. We reserve the right to withdraw a product from sale at any time and may limit the quantities of products we offer to a person, geographic region, or jurisdiction, on a case-by-case basis.

ARTICLE 3 - ORDERS
When you place an order, you make an offer to purchase. Lensa™ reserves the right to accept or refuse your order, for any reason, at its discretion. Your order is considered accepted only after written confirmation from Lensa™. We must receive and process your payment before your order is validated. Please carefully check your order before submitting it, as Lensa™ may not be able to accept cancellation requests once the order is confirmed. In case of refusal, modification, or cancellation of your order, we will attempt to contact you using the email address, billing address, and/or phone number provided at the time of the order.
Your purchases are subject to return or exchange conditions in accordance with our Refund Policy [[LIEN]].
You declare and guarantee that your purchases are intended for personal or domestic use, and not for commercial resale or export.

ARTICLE 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the one in effect at the time of the order and will be indicated in the order confirmation email. Unless expressly stated otherwise, displayed prices do not include taxes, shipping fees, handling fees, customs duties, or import fees.
The prices displayed on our online stores may differ from those offered in our physical stores or on other online platforms operated by third parties. From time to time, we may offer promotions on our Services that can affect prices and are governed by separate terms and conditions distinct from these Terms. In case of conflict between the terms of a promotion and these Terms, the promotion terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You commit to promptly updating your information, including your email address, credit card numbers, and their expiration dates, so that we can complete your transactions and contact you if necessary.
You represent and warrant that: (i) your credit card information is accurate, correct, and complete, (ii) you are authorized to use this card for the purchase, (iii) the charges incurred will be honored by the card issuer, and (iv) you will pay the charges at the displayed prices, including shipping and handling fees, as well as all applicable taxes.

ARTICLE 5 - SHIPPING AND DELIVERY
We cannot be held responsible for delivery or shipping delays. All delivery times indicated are estimates and are not guaranteed. We disclaim any liability for delays caused by carriers, customs procedures, or any events beyond our control. Once the products are handed over to the carrier, ownership and risk of loss transfer to you.

ARTICLE 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, service marks, text, displays, images, graphics, product reviews, videos, and audio content, as well as their design, selection, and arrangement, are the exclusive property of Lensa™, its affiliates, or its licensors. They are protected by U.S. and foreign patent, copyright, and intellectual property laws.
These Terms allow you to use the Services only for personal and non-commercial purposes. You are not authorized to reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, upload, store, or transmit any material found on the Services without our prior written consent. Unless expressly stated otherwise in these Terms, nothing shall be construed as granting you a license or any other rights to any patent, trademark, copyright, or other intellectual property of Lensa™, Shopify, or any third party. Any unauthorized use of the Services may constitute a violation of federal and state intellectual property laws. All rights not expressly granted in these Terms are reserved by Lensa™.
The names, logos, product and service names, designs, and slogans of Lensa™ are registered trademarks of Lensa™, its subsidiaries, or its licensors. You may not use them without prior written permission from Lensa™. The name, logo, product and service names, designs, and slogans of Shopify are registered trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing on the Services are the registered trademarks of their respective owners.

ARTICLE 7 - OPTIONAL TOOLS
You may be required to use client tools offered by third parties as part of the Services, tools that we do not monitor and over which we have no control or ability to contribute.
You acknowledge and agree that we provide access to these tools "as is" and "as available," without any warranty, representation, or condition of any kind, and without our endorsement. We disclaim all liability arising from or related to your use of optional third-party tools.
The use of optional tools offered on the site is entirely at your own responsibility and discretion. It is your responsibility to ensure that you know and accept the conditions applicable to these tools, as defined by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the provision of new tools and resources). These new features will be considered an integral part of the Services and will be subject to these Terms of Use.

ARTICLE 8 - LINKS TO THIRD PARTIES
The Services may contain documents and hyperlinks to websites provided or operated by third parties (including integrated third-party features). We are not responsible for reviewing or evaluating the content or accuracy of third-party documents or websites you choose to access. If you decide to leave the Services to access these third-party documents or sites, you do so at your own risk.
We disclaim all responsibility for any harm or damage related to your access to third-party websites, or to the purchase or use of products, services, resources, or content on those sites. We encourage you to carefully review the policies and practices of third parties and ensure you understand them before making any transaction. Claims, complaints, concerns, or questions regarding third-party products and services should be addressed directly to the relevant third party.

ARTICLE 9 - RELATIONSHIP WITH SHOPIFY
[NOTE AU MARCHAND : cette section décrit avec exactitude la relation entre Shopify et votre boutique et ne doit être ni supprimée ni modifiée.]
Lensa™ is powered by Shopify, which enables us to offer you the Services. However, any sale or purchase made in our Store is conducted directly with Lensa™. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Lensa™, including any damage, harm, or loss resulting from the products or services purchased. You hereby expressly release Shopify and its affiliates from any claims, damages, and liabilities arising from or related to your purchase and transaction with Lensa™.

ARTICLE 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, available here [LIEN], and some personal information may also be subject to Shopify’s Privacy Policy, available here. By using the Services, you acknowledge that you have read these privacy policies.
Since the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Services in order to provide and improve them for you. The information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties who may be located in countries different from where you reside, in order to provide you with the services. Please see our privacy policy [LIEN] for more details on how we, Shopify, and our partners use your personal information.

ARTICLE 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or any other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, and non-exclusive license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial purposes. For example, we may use our rights under this license to operate, provide, evaluate, improve, and promote the Services and to fulfill our obligations and exercise our rights under the Terms of Use.
You also represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentives received in connection with submitting your Feedback; (iii) your Feedback complies with these Terms. We have no obligation to (1) keep your Feedback confidential; (2) pay compensation for your Feedback; (3) respond to your Feedback.
We may, but are not obligated to, monitor, modify, or remove any Feedback that we deem, at our sole discretion, illegal, offensive, threatening, defamatory, slanderous, pornographic, obscene, or otherwise objectionable, or that infringes on a party’s intellectual property rights or these Terms of Service.
You agree that your Feedback does not infringe on any third-party rights, including copyrights, trademarks, data protection, personality rights, or other personal or property rights. Furthermore, you agree that your Feedback contains no defamatory, illegal, abusive, or obscene content, nor any computer virus or malware that could affect the operation of the Services or any related website. It is prohibited to use a falsified email address, impersonate others, or mislead us or third parties about the origin of the Feedback. You are solely responsible for your Feedback and its accuracy. We disclaim all liability and cannot be held responsible for Feedback posted by you or any third party.

ARTICLE 12 - ERRORS, INACCURACIES, AND OMISSIONS
The Services may occasionally contain information with typographical errors, inaccuracies, or omissions, including product descriptions, prices, promotions, offers, shipping fees, transit times, or product availability. We reserve the right to correct any error, inaccuracy, or omission, as well as to modify or update the information or cancel orders in case of inaccurate information, at any time and without notice (including after you have submitted your order).

ARTICLE 13 - PROHIBITED USES
You may only access and use the Services for lawful purposes. You are strictly prohibited from accessing or using the Services, directly or indirectly: (a) for unlawful or malicious purposes; (b) in violation of any international, federal, provincial, state, or local regulation, rule, or law; (c) in a way that infringes on the intellectual property rights of Lensa™, Shopify, or third parties; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or injure any of our employees or any other person; (e) to transmit false or misleading information; (f) to knowingly send, receive, upload, use, or reuse any content that does not comply with these Terms; (g) to transmit or cause the transmission of any advertising or promotional material, including "spam," "chain letters," "junk mail," or any other similar solicitation; (h) to impersonate any person or entity, or attempt to do so; (i) to engage in any conduct that may restrict or inhibit others’ use or enjoyment of the Services, or that, in our judgment, could harm Lensa™, Shopify, Service users, or expose them to any liability.
Furthermore, you agree not to: (a) upload or transmit viruses or any other malicious code that could affect the operation or use of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any part of the Services; (c) collect or track the personal information of others; (d) engage in spam, phishing, pharming, or pretexting practices via the Services; (e) use robots, spiders, scraping tools, data collection or extraction tools, automated devices, AI tools (including agentic AI), or any automated or manual means to access the Services; (f) interfere with, bypass, or neutralize security or authorization features, robot exclusion headers, or any other measures we implement to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any provision of these Terms.

ARTICLE 14 - AGENTS
14.1 This section (“Agent Terms”) applies if you use, authorize, activate, or cause the deployment of an Agent to access, use, or interact with the Services. An “Agent” means any software or service acting autonomously or semi-autonomously on behalf of a person or entity, or under their instruction, and that can be run on or used by a person’s device without direct supervision.
14.2 No Agent may access, use, or interact with the Services unless it continuously identifies itself and operates in strict compliance with the conditions set forth in section 14.4 below. Furthermore, no Agent may access, use, or interact with the Services if we have requested that Agent to refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, the ability and manner in which an Agent accesses, uses, and interacts with the Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, indicate that the request comes from an Agent and disclose the Agent’s name by including the following in the user agent string: “Agent/[agent name]”; (ii) not conceal or mask the fact that access, use, or interactions come from an Agent, including by (a) imitating human behavior or interaction patterns, or (b) bypassing or supplementing CAPTCHAs or measures designed to distinguish computer use from human use; (iii) respond honestly to any question or prompt intended to determine whether interactions come from a human or a computer; (iv) not circumvent or avoid any measure intended to block, limit, modify, or control Agents’ access, use, or interactions with the Services.

ARTICLE 15 - TERMINATION
We reserve the right to terminate this agreement or your access to the Services (or any part thereof), at our sole discretion, at any time and without notice. You will remain liable for all amounts due up to and including the termination date.
The following provisions will remain applicable after any termination: Intellectual Property, Feedback, Termination, Warranty Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, as well as any other provision whose nature implies it should survive termination.

ARTICLE 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is provided for informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and warranties regarding the consequences of your use of this information, or that of any other visitor to the Services, or anyone informed of its content.
UNLESS EXPRESSLY STATED BY [MARCHAND], THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR OTHER CONDITIONS, SO THIS EXCLUSION MAY NOT APPLY TO YOU.

ARTICLE 17 - LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL [MARCHAND], OUR PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, SERVICE PROVIDERS, OR LICENSEES, NOR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE, SAVINGS, DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT OBTAINED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) PUBLISHED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ARTICLE 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Lensa™, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any loss, damage, liability, or claim, including reasonable attorney’s fees, arising from a third party and resulting from (1) your breach of these Terms of Use or the documents incorporated by reference, (2) your violation of any law or third-party rights, or (3) your access to and use of the Services.
We will notify you of any claim covered by this warranty, provided that failure to give prompt notice does not relieve you of your obligations unless you suffer substantial prejudice as a result. We may defend and settle any claim at your expense, including selecting legal counsel, but we will not settle a claim involving your non-monetary obligations without your consent (which you may not unreasonably withhold). You will cooperate in defending claims covered by this warranty, including by providing relevant documents.

ARTICLE 19 - SEVERABILITY
In the event that any provision of these Terms of Use is found to be illegal, void, or unenforceable, that provision shall remain effective to the maximum extent permitted by applicable law, and the unenforceable part shall be deemed severed from these Terms of Use. Such a determination shall not affect the validity or enforceability of the remaining provisions.

ARTICLE 20 - WAIVER; ENTIRE AGREEMENT
The failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.
These Terms of Use, along with any policies or usage rules published by us on this site or related to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us (including, without limitation, earlier versions of the Terms of Use).
Any ambiguity in the interpretation of these Terms of Use will not be construed against the drafting party.

ARTICLE 21 - ASSIGNMENT
You may not delegate, transfer, or assign this agreement, nor any of your rights or obligations under these Terms, without our prior written consent. Any unauthorized attempt to assign will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or prior notice.

ARTICLE 22 - APPLICABLE LAW
These Terms of Use, along with any separate agreement by which we provide you with the Services, shall be governed by and construed in accordance with federal laws and the laws of the states or territories of the courts having jurisdiction where Lensa™ is headquartered. You and Lensa™ expressly consent to the territorial and personal jurisdiction of these courts.

ARTICLE 23 - HEADINGS
The headings used in this agreement are inserted for convenience only and will not affect or limit the interpretation of these Terms.

ARTICLE 24 - MODIFICATION OF TERMS OF USE
You can view the most recent version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Use by posting updates and changes on our website. It is your responsibility to review our site periodically to stay informed of any changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use or access to the Services after the posting of changes constitutes acceptance of those changes.

ARTICLE 25 - CONTACT DETAILS
For any questions regarding these Terms of Use, please contact us at the following address: support@trylensa.com.
Our contact details are provided below:
[INSÉRER LE NOM COMMERCIAL]
support@trylensa.com
[INSÉRER L’ADRESSE POSTALE DE L’ENTREPRISE]
[INSÉRER LE NUMÉRO DE TÉLÉPHONE DE L’ENTREPRISE]
[INSÉRER LE NUMÉRO D’IMMATRICULATION DE L’ENTREPRISE]
[INSÉRER LE NUMÉRO DE TVA]