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LEGAL NOTICE

Last updated: September 20, 2026

This Legal Notice provides information concerning the ownership, operation, publication, and hosting of the Lensa websites, including:

Together, these are referred to as the “Website.”

1. Website Operator

The Website and the Lensa online store are operated by:

Infinity Creations LLC
A limited liability company organized under the laws of the State of Wyoming, United States
Registered office: 30 North Gould Street, Sheridan, Wyoming 82801, United States
Trading name: Lensa

Email: support@trylensa.com
Telephone: +1 (307) 204-7182
Website: https://www.trylensa.com

Infinity Creations LLC is the seller of the products offered through the Website unless a checkout page or order confirmation expressly identifies another seller.

2. Website Hosting

Main Online Store

The Lensa online store is operated using Shopify’s ecommerce infrastructure.

Hosting provider:
Shopify Inc.
151 O’Connor Street, Ground Floor
Ottawa, Ontario K2P 2L8
Canada
Website: https://www.shopify.com
Telephone: +1 613 241 2828

3. Contacting Lensa

Questions concerning the Website, an order, a product, or these legal disclosures may be sent to:

Infinity Creations LLC
Jl. Raya Seseh No.7 Munggu, Kec. Mengwi, Kabupaten Badung, Bali 80351

Email: support@trylensa.com
Telephone: +1 (307) 204-7182

When contacting us about an order, please include your name, order number, and the email address used to place the order. Customers should not email passwords, complete payment-card numbers, or other unnecessary sensitive information.

4. Contractual Documents

Use of the Website and purchases made through it are governed, where applicable, by the following documents:

  • Terms and Conditions

  • Return and Refund Policy

  • Shipping Policy

  • Privacy Policy

  • Cookie Policy or Cookie Preferences

  • Any product-specific instructions, warnings, or conditions displayed before purchase

These documents form part of the information provided to customers and should be reviewed before placing an order.

If there is a conflict between this Legal Notice and the Terms and Conditions regarding a purchase, the Terms and Conditions will apply, subject to any mandatory consumer rights that cannot lawfully be excluded or limited.

5. Nature of the Products and Website Information

Lensa offers consumer products intended for general personal wellness and relaxation purposes.

Lensa products are not represented as medical devices unless expressly and lawfully stated otherwise for a particular product and market. The products and Website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Information appearing on the Website is provided for general informational and commercial purposes. It does not constitute medical advice, diagnosis, treatment, or a substitute for advice from a qualified professional.

Customers must read and follow all instructions, warnings, contraindications, and safety information supplied with the product. Anyone who has concerns about whether a product is suitable for their personal circumstances should seek appropriate professional advice before use.

6. Accuracy of Website Information

Infinity Creations LLC takes reasonable steps to ensure that information displayed on the Website is accurate and current. However, product descriptions, photographs, colors, packaging, availability, prices, promotional terms, and other Website content may occasionally contain errors or require updating.

Product images are provided for illustrative purposes. Colors and appearance may vary depending on the customer’s screen, production batch, packaging updates, or other reasonable manufacturing variations.

Nothing in this section limits any mandatory right a customer may have when a product does not conform to the contract or materially differs from its description.

Infinity Creations LLC may correct errors and update Website content, subject to applicable law and without improperly changing an order that has already been accepted.

7. Intellectual Property

Unless otherwise stated, the Website and its contents—including the Lensa name, logos, trademarks, product names, photographs, videos, graphics, illustrations, designs, text, software, page layouts, and databases—are owned by or licensed to Infinity Creations LLC and are protected by applicable intellectual-property laws.

Access to the Website does not transfer any intellectual-property rights to the user.

Website content may be viewed and, where technically permitted, downloaded or printed solely for personal and non-commercial use. Users may not, without prior written authorization:

  • Reproduce or republish Website content for commercial purposes;

  • Modify, distribute, sell, license, or commercially exploit Website content;

  • Use Lensa trademarks, branding, images, or advertising materials;

  • Create misleading copies of the Website or Lensa checkout pages;

  • Scrape, systematically extract, or create databases from Website content;

  • Remove copyright, trademark, or ownership notices;

  • Imply an affiliation with or endorsement by Lensa that does not exist.

Product reviews, photographs, or other materials submitted by customers remain subject to the rights and permissions described in the Terms and Conditions.

Questions or notices concerning intellectual-property rights may be sent to support@trylensa.com with the subject line “Intellectual Property Notice.”

8. Website Availability and Security

Infinity Creations LLC uses reasonable measures to maintain the availability and security of the Website. However, uninterrupted, error-free, or completely secure access cannot be guaranteed.

Access may be temporarily restricted for maintenance, security, technical updates, infrastructure failures, or events outside Lensa’s reasonable control.

Users must not attempt to:

  • Gain unauthorized access to the Website or related systems;

  • Introduce malicious code, viruses, or harmful technology;

  • Interfere with Website availability or security;

  • Circumvent access controls or technical protections;

  • Use automated systems in a way that places an unreasonable burden on the Website;

  • Use the Website for fraudulent or unlawful purposes.

Suspected security vulnerabilities may be reported to support@trylensa.com with the subject line “Security Report.” Reports should include sufficient information for the issue to be investigated and should not include unnecessary personal information.

9. External Links and Third-Party Services

The Website may contain links to websites or services operated by third parties, including payment providers, carriers, social-media platforms, and technology providers.

These third-party services are governed by their own terms and privacy practices. Infinity Creations LLC does not control third-party websites and is not responsible for their availability, security, or content, except where responsibility cannot lawfully be excluded.

The presence of a third-party link does not necessarily constitute an endorsement or partnership.

10. Personal Information and Cookies

Infinity Creations LLC processes personal information in accordance with its Privacy Policy.

The Website may use cookies and similar technologies for purposes including:

  • Operating the Website and checkout;

  • Remembering user preferences;

  • Preventing fraud and maintaining security;

  • Measuring Website performance;

  • Analyzing Website usage;

  • Personalizing content and advertising, where permitted.

Where required by applicable European or UK law, non-essential cookies and tracking technologies will not be activated until the user has provided the required consent.

Users may review or change their choices through the Website’s cookie-preference tool, where available. Additional information is provided in the Privacy Policy and Cookie Policy.

11. Reporting Unlawful or Infringing Content

A person who believes that content appearing on the Website is unlawful, fraudulent, defamatory, infringing, or otherwise violates their rights may send a notice to:

Email: support@trylensa.com
Subject: “Legal Content Notice”

The notice should include:

  • The sender’s name and contact information;

  • Identification and location of the content concerned;

  • A clear explanation of the alleged violation;

  • Supporting documents or evidence, where available;

  • A statement confirming that the information submitted is accurate and made in good faith.

Lensa may request additional information reasonably required to assess the notice.

12. Consumer Complaints and Dispute Resolution

Customers should first contact Lensa at support@trylensa.com so that the company has an opportunity to review and resolve the matter.

United States

US customers may also have rights under applicable federal and state consumer-protection laws. Nothing in this Legal Notice excludes or limits rights that cannot lawfully be waived.

European Union

Consumers residing in the European Union may have the right to access an independent consumer-mediation or alternative dispute-resolution procedure where required by the law applicable to the consumer.

Where Infinity Creations LLC is legally required to appoint or participate in a specific consumer-mediation service, the following details must be displayed:

Consumer mediator: [INSERT APPOINTED MEDIATOR’S NAME]
Address: [INSERT ADDRESS]
Website: [INSERT WEBSITE]
Reference or membership number: [INSERT IF APPLICABLE]

Lensa does not commit to participate in a particular mediation procedure unless required by applicable law or expressly stated above.

The European Commission discontinued the former EU Online Dispute Resolution platform on July 20, 2025. Outdated links to that platform should not be displayed on the Website.

Nothing in this section prevents an EU consumer from bringing proceedings before a court that has jurisdiction under applicable consumer-protection law.

13. Applicable Law

The operation of the Website by Infinity Creations LLC is generally governed by the laws identified in the Terms and Conditions.

For customers located in the United States, the applicable-law and dispute provisions in the Terms and Conditions apply, subject to mandatory federal and state law.

For consumers located in the European Union, European Economic Area, United Kingdom, or Switzerland, any choice of US law does not deprive the consumer of mandatory protections provided by the law of the country in which the consumer habitually resides. Consumers may use the courts available to them under applicable consumer law.

16. No Waiver of Mandatory Rights

Nothing in this Legal Notice is intended to exclude, waive, restrict, or replace any right, remedy, guarantee, warranty, or protection that cannot lawfully be excluded under applicable US federal or state law, European consumer law, or the national law applicable to the customer.

If a provision of this Legal Notice is unenforceable in a particular jurisdiction, the remaining provisions will continue to apply to the fullest extent permitted by law.

17. Changes to This Legal Notice

Infinity Creations LLC may update this Legal Notice when its corporate information, hosting arrangements, Website operations, or applicable legal requirements change.

The current version will be published on the Website with its latest revision date. Changes do not retroactively reduce mandatory consumer rights or alter an already accepted order in a manner prohibited by law.

18. Contact Information

For questions about this Legal Notice:

Infinity Creations LLC
Jl. Raya Seseh No.7 Munggu, Kec. Mengwi, Kabupaten Badung, Bali 80351

Email: support@trylensa.com
Telephone: +1 (307) 204-7182
Website: https://www.trylensa.com